New Report: Dispatchers Waste Time During 911 Calls
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Los Angeles Fire Department dispatchers waste valuable time getting 911 callers to start CPR on cardiac arrest victims, often beginning the life-saving procedure after the point at which brain death begins, according to an internal study obtained by The Times. The study raised particular concerns about time-consuming scripted questions dispatchers are required to ask, including one that forces frantic and confused callers to make difficult judgments about a victim's breathing.